Review Orchard Terms & Conditions

1. Acceptance of Terms

By accessing or using Review Orchard’s services, platform, or tools (collectively, the “Platform”), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with any part of these Terms, please refrain from using our Platform.

2. Platform Description

Review Orchard provides tools designed to facilitate the management, organization, and enhancement of your business’s online reputation. Our Platform may include features such as automated review requests, monitoring capabilities, and analytic tools. Please note that Review Orchard does not guarantee the collection of reviews; the effectiveness of our Platform depends on the cooperation, data accuracy, and active participation of users.

3. Account Creation and Security

Certain features of the Platform may require you to register for an account. You agree to provide accurate, up-to-date information and to safeguard your login credentials. You are solely responsible for all activities carried out under your account. If you suspect any unauthorized access or use, please notify Review Orchard promptly.

4. User Responsibilities

You agree to use the Platform in compliance with all applicable laws and to avoid submitting any unlawful, defamatory, infringing, or otherwise inappropriate content. You assume full responsibility for all materials, data, and communications you provide, and you agree not to interfere with or disrupt the proper operation of the Platform.

5. Privacy and Data Protection

Review Orchard respects your privacy. Our use of personal and business information, including data related to your customers, is governed by our Privacy Policy. By using the Platform, you consent to the collection, processing, and handling of your information as described in our Privacy Policy.

6. Intellectual Property Rights

All materials, software, designs, trademarks, and content provided through the Platform are owned by Review Orchard or our licensors and are protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

7. No Warranties

Review Orchard provides the Platform “as is” and “as available.” We do not guarantee uninterrupted service, error-free functionality, or that the Platform will meet your specific requirements. To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

8. Limitation of Liability

In no event will Review Orchard be liable for any direct, indirect, incidental, special, or consequential damages arising from or related to your use of (or inability to use) the Platform. This limitation of liability applies even if we have been advised of the possibility of such damages.

9. Changes to the Terms

Review Orchard reserves the right to update, modify, or revise these Terms at any time. Any changes will be effective immediately upon posting. By continuing to use the Platform after such changes are posted, you accept the revised Terms.

10. Governing Law

These Terms and any disputes arising from or relating to them shall be governed by the laws of the state of Indiana, without regard to its conflict-of-law provisions. You agree to submit to the exclusive jurisdiction of the courts located within Indiana for the resolution of any disputes.

11. Eligibility for Special Offers

Certain promotional offers (e.g., free initial review campaigns) may be subject to specific eligibility criteria, such as minimum client data requirements. Review Orchard reserves the right to determine eligibility for any special promotions. Unless explicitly stated, all users qualify for standard trials and money-back guarantees as described at the time of signup.

12. Contact Information

For any questions or concerns about these Terms, please contact us at [email protected]. We value transparency and will respond as promptly as possible.

13. Monthly Subscription Requirements

By subscribing to Review Orchard’s subscription-based services, you agree to maintain the ongoing monthly subscription fee outlined at signup. Continuous payment ensures access to and functionality of our services and resources.

14. Non-Payment Consequences

If payment is not received by the due date, Review Orchard reserves the right to suspend or terminate your account and related services. Following termination, your stored data, hosted content, or platform functionality may become inaccessible.

15. Upfront Payments and Service Ownership

If you elect to pay an agreed-upon upfront fee for website development or related services, this payment covers only the deliverables outlined at the time of purchase (e.g., design, setup, and associated content). This does not nullify the need for ongoing hosting or maintenance fees where applicable.

16. Hosting Services and Fees

If the services you receive from Review Orchard include hosting, a monthly hosting fee is required to keep your website accessible. Failure to pay hosting fees when due may result in suspension or termination of your hosted content.

17. Hosting Fee Non-Payment

If the required hosting fee is not paid on time, Review Orchard may suspend hosting services. Your website will remain inactive until all outstanding fees and any applicable reactivation charges are fully paid.

Review Orchard Fulfillment, Pricing, and Refund Policy

1. Pricing Structure

Review Orchard offers transparent pricing tiers for our services, designed to meet the needs of various business sizes and requirements. Our current pricing options and feature details are available on our website.

2. Refund Policy

Your satisfaction is important to us. If you are not completely satisfied within the first 30 days of your subscription, you may request a full refund. To do so, submit a written request to our support team within this 30-day window. Refunds are not available after this period, though you may cancel your subscription at any time. Your subscription will remain active until the end of the current billing cycle.

3. Cancellation Policy

You may cancel your subscription at any time either through your Review Orchard account dashboard or by contacting our support team. Upon cancellation, services will continue until the end of the current billing cycle, and no additional charges will be applied thereafter.

4. Price Adjustments

Review Orchard reserves the right to modify pricing at any time. Should we adjust our rates, we will provide notice in advance of the change, and it will only apply to subsequent billing cycles. Existing subscriptions will not be affected until their next renewal date.

5. Security and Payment Methods

Review Orchard employs secure payment processing methods and adheres to industry standards (e.g., PCI DSS compliance) to protect your financial information. We accept major credit and debit cards, and may also support additional methods such as bank transfers or PayPal. Secure and reliable payment handling is a priority for us.

6. Policy Updates

We may update our pricing, fulfillment, and refund policies from time to time. Any changes will be communicated via email or posted on our website. Changes are effective immediately upon posting.

7. Contact Us

If you have any questions about our pricing, fulfillment, or refund policies, please reach out to our support team at [email protected]. We are here to assist and ensure you have a positive experience with Review Orchard.

Last Updated: December 2024

By using Review Orchard’s Platform and related services, you acknowledge that you have read, understood, and agree to these Terms and the associated policies.